Terms of use
REGULATIONS OF THE PIERRE RENE PROFESSIONAL AND MIYO MAKE UP ONLINE STORE
1. INTRODUCTORY PROVISIONS
1 THE PIERRE RENE PROFESSIONAL ONLINE STORE, OPERATING AT WWW.PIERRERENE.PL/EN , AND THE MIYO MAKE UP ONLINE STORE, OPERATING AT WWW.MIYOMAKEUP.COM/EN ARE RUN BY PIERRE RENÉ SP. Z O.O., WITH ITS REGISTERED OFFICE IN USTKA, AT OGRODOWA STREET 7, 76-270 USTKA, ENTERED INTO THE REGISTER OF ENTREPRENEURS MAINTAINED BY THE DISTRICT COURT GDAŃSK – NORTH IN GDAŃSK, VIII COMMERCIAL DIVISION OF THE NATIONAL COURT REGISTER UNDER KRS NUMBER 000066419, NIP 839-27-87-943, REGON 771512740.
2.THESE REGULATIONS ARE ADDRESSED TO CONSUMERS, QUASI-ENTREPRENEURS, AND ENTREPRENEURS USING THE STORE AND DEFINE THE RULES FOR USING THE STORE, AS WELL AS THE TERMS AND PROCEDURE FOR CONCLUDING DISTANCE SALES CONTRACTS WITH CUSTOMERS VIA THE STORE.
2 DEFINITIONS
1.REGULATIONS – THESE STORE REGULATIONS CONCERNING SERVICES PROVIDED ELECTRONICALLY. THE REGULATIONS ARE REFERRED TO IN ART. 8 OF THE ACT OF JULY 18, 2002 ON PROVIDING SERVICES BY ELECTRONIC MEANS (JOURNAL OF LAWS OF 2002 NO. 144, ITEM 1204, AS AMENDED).
2.CUSTOMER – ANY ENTITY MAKING PURCHASES IN THE STORE.
3.CONSUMER – A NATURAL PERSON CONCLUDING A CONTRACT WITH THE SELLER VIA THE STORE, WHERE THE SUBJECT OF THE CONTRACT IS NOT DIRECTLY RELATED TO THEIR BUSINESS OR PROFESSIONAL ACTIVITY.
4.ENTREPRENEUR - A NATURAL PERSON CONCLUDING A CONTRACT DIRECTLY RELATED TO THEIR BUSINESS OR PROFESSIONAL ACTIVITY, OR A LEGAL ENTITY OR ORGANIZATIONAL UNIT WITHOUT LEGAL PERSONALITY, TO WHICH SEPARATE LEGAL PROVISIONS GRANT LEGAL CAPACITY, CONDUCTING BUSINESS ACTIVITIES IN THEIR OWN NAME AND USING THE STORE.
5.QUASI-ENTREPRENEUR - A NATURAL PERSON CONCLUDING A CONTRACT DIRECTLY RELATED TO THEIR BUSINESS ACTIVITY, WHERE THE CONTENT OF THE CONTRACT INDICATES THAT IT IS NOT OF A PROFESSIONAL NATURE FOR THAT PERSON, BASED IN PARTICULAR ONTHE SUBJECT OF THE BUSINESS ACTIVITY DISCLOSED IN THE REGISTRATION AND INFORMATION ON BUSINESS (CEIDG).
6.SELLER - PIERRE RENE SP. ZO.O. ,WITH ITS REGISTERED OFFICE AT OGRODOWA 7 STREET, 76-270 USTKA , ENTERED IN THE REGISTER OF ENTREPRENEURS KEPT BY THE DISTRICT COURT GDAŃSK – NORTH IN GDAŃSK ,VIII ECONOMIK DEPARTMENT OF THE NATIONAL COURT REGISTER UNDER KRS 000066419, NIP (TAX IDENTITY NUMBER) 839-27-87-943, REGON ( STATE STATISTICAL NUMBER ) 771515740.
7.GOODS - A MOVABLE ITEM AVAILABLE IN THE STORE, WHICH IS THE SUBJECT OF A SALES AGREEMENT BETWEEN THE CUSTOMER AND THE SELLER.
8.ADDITIONAL SERVICE – A SERVICE PROVIDED BY THE SELLER TO THE CUSTOMER OUTSIDE OF THE ONLINE STORE IN RELATION TO THE NATURE OF THE GOODS SOLD.
9.SALES AGREEMENT – A SALES CONTRACT CONCLUDED BETWEEN THE SELLER AND THE CUSTOMER VIA THE SORE’S WEBSITE, FOR THE SALE OF GOODS.
10.DISTANCE CONTRACT - A CONTRACT CONCLUDED WITH THE CUSTOMER WITHIN AN ORGANIZED SYSTEM FOR CONCLUDING CONTRACTS AT A DISTANCE (VIA THE STORE), WITHOUT THE SIMULTANEOUS PHYSICAL PRESENCE OF THE PARTIES, USING ONE OR MORE MEANS OF DISTANCE COMMUNICATION UNTIL THE CONTRACT IS CONCLUDED.
11.STORE – THE WEBSITE AVAILABLE AT WWW.PIERRERENE.PL/EN AND WWW.MIYOMAKEUP.COM/EN THROUGH WHICH THE CUSTOMER CAN PLACE ORDERS.
12.CART - A COMPONENT OF THE STORE’S SOFTWARE WHERE SELECTED PRODUCTS FOR PURCHASE ARE VISIBLE. IT ALLOWS FOR ESTABLISHING AND MODIFYING THE ORDER DATA, ESPECIALLY THE QUANTITY OF PRODUCTS.
13. ACCOUNT - THE CUSTOMER'S INDIVIDUAL ACCOUNT IN THE STORE, WHERE DATA PROVIDED BY THE CUSTOMER AND INFORMATION ABOUT ORDERS ARE COLLECTED.
14.REGISTRATION FORM - A FORM AVAILABLE IN THE STORE ALLOWING THE CUSTOMER TO CREATE AN ACCOUNT.
15.ORDER FORM - AN INTERACTIVE FORM AVAILABLE IN THE STORE THAT ENABLES PLACING AN ORDER, IN PARTICULAR BY ADDING PRODUCTS TO THE CART AND SPECIFYING THE TERMS OF THE SALES AGREEMENT, INCLUDING DELIVERY AND PAYMENT METHODS.
16.ORDER – THE CUSTOMER’S DECLARATION OF INTENT TO PURCHASE, CLEARLY SPECIFYING THE TYPE AND QUANTITY OF GOODS, DIRECTLY AIMED AT CONCLUDING A SALES AGREEMENT.
3 CONTACT WITH THE STORE
1 SELLER'S ADDRESS: 76-270 USTKA, UL. OGRODOWA 7.
2 SELLER'S EMAIL ADDRESS: [email protected]/EN AND [email protected]/EN
3 SELLER'S PHONE NUMBER: HELPLINE +48 59 815 29 31 - CALL COSTS ACCORDING TO THE SERVICE PROVIDER'S TARIFF.
4 SELLER'S FAX NUMBER: +48 59 815 29 30.
5 SELLER'S BANK ACCOUNT NUMBER: 23 2490 0005 0000 4520 8763 0278 AT THE BANK: ALIOR BANK S.A. O/GDYNIA.
6 THE CUSTOMER MAY CONTACT THE SELLER USING THE ADDRESSES AND PHONE NUMBERS PROVIDED IN THIS SECTION.
7 THE CUSTOMER MAY CONTACT THE SELLER BY PHONE BETWEEN: 7:00 AM - 2:30 PM (HELPLINE OPERATING HOURS).
4 GENERAL PRINCIPLES
1.These TERMS and CONDITIONS specify the RULES FOR using the online store available at www.pierrerene.pl AND WWW.MIYOMAKEUP.COM
2.A CONDITION FOR PLACING AN ORDER IN THE STORE IS THAT THE CUSTOMER HAS READ AND ACCEPTED THESE TERMS AND CONDITIONS BEFORE COMPLETING THE ORDER.
3.THE PIERRE RENE ONLINE STORE CONDUCTS RETAIL SALES VIA THE INTERNET.
4.ALL GOODS OFFERED IN THE PIERRE RENE ONLINE STORE ARE BRAND NEW, IN ORIGINAL PACKING ,FREE FROM PHYSICAL AND LEGAL DEFECTS AND HAVE BEEN LEGALLY PLACED ON THE POLISH MARKET.
5.TO USE THE STORE AND MAKE PURCHASES, THE CUSTOMER MUST MEET THE FOLLOWING TECHNICAL REQUIREMENTS:
A) AN ACTIVE EMAIL ADDRESS;
B) A DEVICE CONNECTED TO THE INTERNET THAT MEETS AT LEAST THE FOLLOWING TECHNICAL REQUIREMENTS:
*WEB BROWSER: INTERNET EXPLORER 8, GOOGLE CHROME 17, MOZILLA FIREFOX 8.0, OPERA 11, SAFARI 7 OR A NEWER VERSION OF THE ABOVE BROWSERS, SUPPORTING CSS AND JAVA SCRIPTS WITH ENABLED COOKIES AND POP-UP WINDOW ENABLED;
*MINIMUM SCREEN RESOLUTION OF 1280 X 800 PIXELS AND A COLOR DEPTH OF 32-BIT.
6.THE SELLER USES COOKIES TO COLLECT INFORMATION RELATED TO THE USE OF THE WWW.PIERRERENE.PL/EN AND WWW.MIYOMAKEUP.COM/EN WEBSITES BY THE CUSTOMER. THE CUSTOMER MAY CHANGE THE COOKIE SETTINGS ON THEIR OWN.
7.The CUSTOMER is obliged to refrain from providing content forbidden by legal regulations, e.g. content which propagates violence, is defamatory or violates personal rights and other rights of third parties.
5 ORDER PLACEMENT
1.ALL PRICES ON WWW.PIERRERENE.PL/EN AND WWW.MIYOMAKEUP.COM/EN ARE GROSS PRICES IN EUROS .THE PRICES DO NOT INCLUDE THE SHIPPING COSTS.
2.THE FINAL PRICE TO BE PAID BY THE CUSTOMER CONSISTS OF THE PRODUCT PRICE AND THE DELIVERY COST, WHICH THE CUSTOMER IS INFORMED ABOUT ON THE STORE PAGES DURING THE ORDER PLACEMENT, INCLUDING AT THE MOMENT OF CONFIRMING THE INTENTION TO CONCLUDE A SALES CONTRACT.
3.LOGGING INTO THE ACCOUNT REQUIRES ENTERING THE EMAIL ADDRESS AND PASSWORD SPECIFIED IN THE REGISTRATION FORM. THE CUSTOMER’S LOGIN IS THEIR EMAIL ADDRESS. THE PASSWORD IS DEFINED BY THE CUSTOMER AND IS NOT KNOW TO THE SELLER. THE CUSTOMER IS OBLIGATED TO KEEP IT CONFIDENTIAL AND PROTECT IT FROM UNAUTHORIZED ACCESS.
4.BROWSING THE STORE'S ASSORTMENT DOES NOT REQUIRE CREATING AN ACCOUNT. PLACING AN ORDER MAY BE DONE EITHER BY REGISTERING AN ACCOUNT OR BY PROVIDING NECESSARY PERSONAL AND DELIVERY DETAILS WITHOUT REGISTRATION.
5.TO CREATE AN ACCOUNT IN THE STORE, IT IS NECESSARY TO FILL OUT THE REGISTRATION FORM. IT IS REQUIRED TO PROVIDE THE FOLLOWING DATA: FIRST NAME, LAST NAME, EMAIL ADDRESS, PASSWORD.
6.CREATING AN ACCOUNT IN THE STORE IS FREE OF CHARGE.
7.THE CUSTOMER MAY DELETE THEIR ACCOUNT AT ANY TIME,WITHOUT GIVING A REASON AND WITHOUT INCURRING ANY COSTS, BY SENDING A REQUEST TO THE SELLER VIA EMAIL OR IN WRITING TO THE ADDRESSES SPECIFIED IN § 3.
8. TO PLACE AN ORDER, IT IS NECESSARY TO:
A) LOG IN TO THE STORE (OPTIONAL);
B) SELECT THE PRODUCT AND THEN CLICK THE "ADD TO CART" BUTTON (OR EQUIVALENT);
C) LOG IN OR USE THE OPTION TO PLACE AN ORDER WITHOUT REGISTRATION IF THE OPTION TO PLACE AN ORDER WITHOUT REGISTRATION WAS SELECTED – PROVIDING DELIVERY AND INVOICE DATA AS NEEDED;
D) CLICK THE "ORDER AND PAY" BUTTON;
E) CHOOSE ONE OF THE AVAILABLE PAYMENT METHODS AND, DEPENDING ON THE PAYMENT METHOD, PAY FOR THE ORDER WITHIN THE SPECIFIED TIME.
9.IN A SITUATION WHERE THE ORDER FORM IS NOT FILLED OUT CORRECTLY, THE SELLER WILL INFORM THE CUSTOMER IMMEDIATELY. IF CONTACT IS NOT POSSIBLE, THE SELLER WILL CANCEL THE ORDER.
10.THE CUSTOMER IN THE ORDERING PROCESS MAY REQUEST A RECEIPT OR VAT INVOICE, WHICH WILL BE ATTACHED IN PAPER FORM TO THE SHIPPED PRODUCT OR SENT ELECTRONICALLY TO THE EMAIL ADDRESS PROVIDED BY THE CUSTOMER IN THE FORM OF AN ELECTRONIC IMAGE OF THE ACCOUNTING DOCUMENTS. THIS CONSENT ALSO AUTHORIZES THE SELLER TO ISSUE AND SEND VAT INVOICES IN ELECTRONIC FORM, IN ACCORDANCE WITH THE PROVISIONS OF THE ACT ON GOODS AND SERVICES TAX OF MARCH 11, 2004 (JOURNAL OF LAWS NO. 54, ITEM 535 AS AMENDED).
11.WHEN PLACING AN ORDER, THE CUSTOMER MAY CONSENT TO THE PROCESSING OF THEIR PERSONAL DATA FOR ORDER FULFILLMENT PURPOSES. IF CONSENT IS GIVEN, THE CUSTOMER HAS THE RIGHT TO ACCESS THEIR DATA, CORRECT IT, AND REQUEST ITS DELETION.
12.THE CUSTOMER MAY CHOOSE TO HAVE THEIR DATA REMEMBERED FOR FASTER ORDERING IN THE FUTURE. FOR THIS, THE CUSTOMER MUST PROVIDE A LOGIN AND PASSWORD NECESSARY TO ACCESS THEIR ACCOUNT.
13.ORDERS VIA THE WEBSITE CAN BE PLACED 24/7 THROUGHOUT THE YEAR.
6 EXECUTION OF THE SALES AGREEMENT
1.THE SALES AGREEMENT BETWEEN THE CUSTOMER AND THE SELLER IS CONCLUDED AFTER THE CUSTOMER HAS PLACED AN ORDER USING THE ORDER FORM AVAILABLE IN THE ONLINE STORE, IN ACCORDANCE WITH §5 OF THE REGULATIONS.
2. AFTER PLACING THE ORDER, THE SELLER IMMEDIATELY CONFIRMS RECEIPT AND SIMULTANEOUSLY ACCEPTS IT FOR PROCESSING. THE CONFIRMATION OF RECEIPT AND ACCEPTANCE FOR PROCESSING TAKES PLACE VIA AN EMAIL SENT TO THE EMAIL ADDRESS PROVIDED BY THE CUSTOMER DURING ORDER PLACEMENT, WHICH CONTAINS AT LEAST THE SELLER’S STATEMENT OF RECEIPT, ACCEPTANCE FOR PROCESSING, AND CONFIRMATION OF THE SALES AGREEMENT CONCLUSION. AT THE MOMENT THE CUSTOMER RECEIVES THIS EMAIL, THE SALES AGREEMENT IS DEEMED CONCLUDED.
3.THE CUSTOMER IS OBLIGED TO MAKE PAYMENT WITHIN 7 CALENDAR DAYS FROM THE DATE OF THE SALES AGREEMENT CONCLUSION; OTHERWISE, THE ORDER WILL BE CANCELLED
4.CASH ON DELIVERY OR PAYMENT UPON PERSONAL COLLECTION IS NOT AVAILABLE.
5.THE PRODUCT WILL BE SHIPPED BY THE SELLER WITHIN THE TIME INDICATED IN ITS DESCRIPTION (UNLESS OTHERWISE STATED IN SECTION 6) IN THE MANNER SELECTED BY THE CUSTOMER DURING ORDER PLACEMENT.
6. IN THE CASE OF ORDERING PRODUCTS WITH DIFFERENT DELIVERY OR COLLECTION DATES, THE LATEST DATE PROVIDED SHALL APPLY TO THE ENTIRE ORDER.
7.THE TIME REQUIRED TO PREPARE THE ORDER FOR SHIPMENT IS USUALLY 2 BUSINESS DAYS FROM THE DATE OF CREDITING THE SELLER'S BANK OR SETTLEMENT ACCOUNT. TO THIS TIME, THE DELIVERY PERIOD BY THE SELECTED CARRIER – DEPENDING ON THE METHOD CHOSEN BY THE CUSTOMER – MUST BE ADDED. THE ESTIMATED DELIVERY TIMES ARE SPECIFIED IN THE “COSTS AND DELIVERY TIME” TAB ON THE STORE’S WEBSITE. FOR LIMITED EDITION PRODUCTS, THE FULFILLMENT TIME IS DETERMINED INDIVIDUALLY AND DISPLAYED AT THE TIME OF ORDER PLACEMENT – IN THE CART AND IN THE ORDER CONFIRMATION EMAIL.
8.THE PRODUCT IS DELIVERED WITHIN THE TERRITORY OF POLAND, THE EUROPEAN UNION, NORWAY, SWITZERLAND, AND THE UNITED KINGDOM.
9.DELIVERY OF THE PRODUCT TO THE CUSTOMER IS SUBJECT TO A FEE, UNLESS THE SALES AGREEMENT STATES OTHERWISE. DELIVERY COSTS (INCLUDING TRANSPORT AND HANDLING FEES) ARE DISPLAYED TO THE CUSTOMER ON THE STORE'S WEBSITE DURING ORDER PLACEMENT, INCLUDING AT THE MOMENT THE CUSTOMER CONFIRMS THEIR INTENT TO CONCLUDE A SALES AGREEMENT. PERSONAL COLLECTION OF THE PRODUCT IS FREE OF CHARGE.
7 OFFERED DELIVERY AND PAYMENT METHODS – SHIPPING COSTS AND TIME
1.THE CUSTOMER CAN USE THE FOLLOWING PAYMENT METHOD: PAYMENT BY BANK TRANSFER TO THE SELLER'S ACCOUNT.
2.THE GOODS ARE SHIPPED TO THE ADDRESS PROVIDED ON THE ORDER FORM,UNLESS THE CUSTOMER HAS CHOSEN PERSONAL PICKUP.
3.DELIVERY IS CARRIED OUT WITHIN THE TIMEFRAME SPECIFIED IN THE ,, COSTS AND DELIVERY TIME '' TAB ON THE STORE'S WEBSITE. WITH THE SELLER NOTING THAT THIS IS AN ESTIMATED DELIVERY TIME CALCULATED FROM THE MOMENT THE PACKAGE IS HANDED OVER TO THE CARRIER.
4.THE CUSTOMER IS RESPONSIBLE FOR COVERING THE DELIVERY (SHIPPING) COSTS.
5.GOODS ARE DELIVERED USING THE COURIER SERVICE.
6.THE DELIVERY COST WITHIN POLAND IS IN ACCORDANCE WITH THE PRICE LIST PRESENTED ON THE STORE'S WEBSITE IN THE "COSTS AND DELIVERY TIME " TAB
7.THE DELIVERY COSTS OUTSIDE POLAND ARE:
A) TNT COURIER (ESTIMATED DELIVERY 3-4 BUSINESS DAYS): COST- 16-40 EUR.
B) DHL COURIER (ESTIMATED DELIVERY 3-5 BUSINESS DAYS): COST- 8-18 EUR.
8.DETAILED INFORMATION ON DELIVERY METHODS AND ACCEPTABLE PAYMENT METHODS CAN BE FOUND ON THE STORE'S WEBSITE IN THE "COSTS AND DELIVERY TIME " TAB
8 WITHDRAWAL FROM THE SALES AGREEMENT
1.A CUSTOMER WHO IS A CONSUMER OR A QUASI-ENTREPRENEUR HAS THE RIGHT TO WITHDRAW FROM THE SALES AGREEMENT WITHIN 14 DAYS WITHOUT GIVING ANY REASON.
2.THE RIGHT TO WITHDRAW FROM THE AGREEMENT EXPIRES AFTER 14 DAYS FROM THE DATE ON WHICH THE CUSTOMER RECEIVED THE GOODS, OR A THIRD PARTY OTHER THAN THE CARRIER AND INDICATED BY THE CUSTOMER RECIVED THE GOODS.
3.TO EXERCISE THE RIGHT OF WITHDRAWAL, THE CUSTOMER MUST INFORM THE SELLER OF THE DECISION TO WITHDRAW FROM THE AGREEMENT BY SUBMITTING A CLEAR STATEMENT (E.G., A LETTER SENT BY POST, FAX, OR EMAIL), AND PROVIDE THEIR NAME, FULL POSTAL ADDRESS, TELEPHONE NUMBER, AND EMAIL ADDRESS. USE OF THE SAMPLE WITHDRAWAL FORM PROVIDED BY THE SELLER IS OPTIONAL. IF THIS OPTION IS USED, THE SELLER WILL CONFIRM RECEIPT VIA EMAIL OR OTHER PERMANENT METHOD OF COMMUNICATION. TO MEET THE WITHDRAWAL DEADLINE, IT IS SUFFICIENT TO SEND THE NOTIFICATION BEFORE THE WITHDRAWAL PERIOD EXPIRES.
4.CONSEQUENCES OF WITHDRAWAL FROM THE SALES AGREEMENT:
A) IF THE CUSTOMER WITHDRAWS FROM THE SALES AGREEMENT ,THE CONTRACT SHALL BE DEEMED NOT CONCLUDED
B) IN CASE OF WITHDRAWAL, THE SELLER OR QUASI-ENTREPRENEUR SHALL REIMBURSE ALL PAYMENTS RECEIVED FROM THE CUSTOMER, INCLUDING STANDARD DELIVERY COSTS (EXCLUDING ADDITIONAL CHARGES RESULTING FROM DELIVERY METHODS OTHER THAN THE LEAST EXPENSIVE STANDARD DELIVERY OPTION OFFERED), WITHOUT DELAY AND NO LATER THAN 14 DAYS FROM THE DATE OF RECEIVING THE WITHDRAWAL NOTICE.
C) THE REFUND SHALL BE MADE USING THE SAME PAYMENT METHOD AS IN THE ORIGINAL TRANSACTION, UNLESS THE CUSTOMER HAS AGREED OTHERWISE. THE SELLER MAY WITHHOLD THE REFUND UNTIL THE RETURNED GOODS ARE RECEIVED OR UNTIL PROOF OF SHIPMENT IS PROVIDED – WHICHEVER OCCURS FIRST.
D) THE GOODS SHALL BE RETURNED TO THE ADDRESS INDICATED IN THESE TERMS NO LATER THAN 14 DAYS FROM THE DATE OF NOTIFYING THE SELLER OF THE WITHDRAWAL. THE DEADLINE IS CONSIDERED MET IF THE GOODS ARE DISPATCHED BEFORE THE EXPIRATION OF THE 14-DAY PERIOD.
E) THE CUSTOMER BEARS THE DIRECT COSTS OF RETURNING THE GOODS.
5. THE RIGHT TO WITHDRAW FROM A DISTANCE CONTRACT DOES NOT APPLY TO A CUSTOMER WHO IS A CONSUMER OR QUASI-ENTREPRENEUR, IN CASES WHERE THE PRODUCT IS DELIVERED IN SEALED PACKAGING THAT, FOR HEALTH OR HYGIENE REASONS, CANNOT BE RETURNED AFTER OPENING, PROVIDED THAT THE PACKAGING WAS OPENED AFTER DELIVERY.
9 COMPLAINT PROCEDURE
1.THE SELLER IS OBLIGED TO PROVIDE GOODS THAT ARE FREE FROM DEFECTS. THE LEGAL BASIS FOR HANDLING COMPLAINTS IS SET OUT IN THE ACT OF 23 APRIL 1964 - CIVIL CODE, IN PARTICULAR ART. 556 – 576.
2.COMPLAINTS SHOULD BE SUBMITTED TO THE SELLERS CORRESPONDENCE ADDRESS OR REGISTERED OFFICE.
3.THE PRODUCT SUBJECT TO COMPLAINT MUST BE DELIVERED TO THE SELLER TOGETHER WITH PROOF OF PURCHASE AND A COMPLETED COMPLAINT FORM, WHICH IS AVAILABLE AT: WWW.PIERRERENE.PL
4.THE SELLER SHALL EXAMINE THE COMPLAINT WITHIN 14 DAYS FROM THE DATE OF ITS SUBMISSION. IF THE COMPLAINT IS ACCEPTED, THE SELLER SHALL REPAIR OR REPLACE THE DEFECTIVE PRODUCT WITH A NEW, FAULTLESS ONE, OR REFUND THE VALUE OF THE PURCHASED PRODUCT.
5. A PHYSICAL DEFECT IS UNDERSTOOD AS NON-CONFORMITY OF THE SOLD ITEM WITH THE CONTRACT, IN PARTICULAR IF:
A ) IT LACKS THE PROPERTIES USUALLY FOUND IN SUCH AN ITEM, CONSIDERING ITS INTENDED USE OR AS AGREED IN THE CONTRACT;
B) IT LACKS THE PROPERTIES PROMISED BY THE SELLER, INCLUDING THOSE PRESENTED IN A SAMPLE OR MODEL;
C) IT IS UNSUITABLE FOR THE PURPOSE COMMUNICATED TO THE SELLER AT THE TIME OF CONTRACT CONCLUSION, PROVIDED THE SELLER DID NOT OBJECT TO THAT PURPOSE;
D) IT WAS DELIVERED TO THE CUSTOMER IN AN INCOMPLETE STATE.
6. A PRODUCT SHALL ALSO BE DEEMED TO HAVE A PHYSICAL DEFECT IF IT WAS IMPROPERLY INSTALLED OR STARTED, PROVIDED THAT THESE ACTIONS WERE CARRIED OUT BY THE SELLER, A THIRD PARTY FOR WHOM THE SELLER IS RESPONSIBLE, OR BY THE CUSTOMER IN ACCORDANCE WITH INSTRUCTIONS PROVIDED BY THE SELLER.
7. THE SELLER SHALL NOT BE LIABLE TO THE CUSTOMER FOR THE ITEM’S NON-COMPLIANCE WITH PUBLIC ASSURANCES REFERRED TO IN ARTICLE 556¹ §2 OF THE CIVIL CODE, IF SUCH ASSERTIONS WERE UNKNOWN TO THE SELLER, COULD NOT HAVE BEEN KNOWN, OR COULD NOT HAVE INFLUENCED THE CUSTOMER'S DECISION, OR IF THEY WERE CORRECTED PRIOR TO CONTRACT CONCLUSION.
8. IF A PHYSICAL DEFECT IS DISCOVERED WITHIN ONE YEAR FROM THE DATE THE ITEM WAS DELIVERED, IT IS PRESUMED THAT THE DEFECT OR ITS CAUSE EXISTED AT THE TIME OF TRANSFER OF RISK TO THE CUSTOMER.
9. A LEGAL DEFECT EXISTS IF:
A) THE ITEM IS OWNED BY A THIRD PARTY;
B) THE ITEM IS SUBJECT TO THIRD-PARTY RIGHTS;
C) THE ITEM IS SUBJECT TO RESTRICTIONS ON USE OR DISPOSAL RESULTING FROM DECISIONS OR RULINGS OF COMPETENT AUTHORITIES.
10. THE SELLER IS LIABLE UNDER THE STATUTORY WARRANTY FOR DEFECTS THAT EXISTED AT THE TIME OF TRANSFER OF RISK TO THE CUSTOMER OR THAT RESULTED FROM A CAUSE INHERENT TO THE PRODUCT AT THAT TIME.
11. IF THE ITEM IS DEFECTIVE, THE CUSTOMER MAY:
A) SUBMIT A STATEMENT DEMANDING A PRICE REDUCTION;
B) DECLARE WITHDRAWAL FROM THE CONTRACT, PROVIDED THAT THE DEFECT IS MATERIAL – UNLESS THE SELLER IMMEDIATELY AND WITHOUT EXCESSIVE INCONVENIENCE REPAIRS OR REPLACES THE ITEM. THIS LIMITATION DOES NOT APPLY IF THE SELLER HAS ALREADY FAILED TO COMPLY WITH OBLIGATIONS REGARDING REPLACEMENT OR REPAIR.
12. A CUSTOMER WHO IS A CONSUMER MAY, INSTEAD OF THE DEFECT REMOVAL PROPOSED BY THE SELLER, DEMAND:
A) REPLACEMENT OF THE PRODUCT WITH A NON-DEFECTIVE ONE, OR
B) DEFECT REMOVAL, UNLESS SUCH ACTIONS ARE IMPOSSIBLE OR WOULD ENTAIL EXCESSIVE COSTS RELATIVE TO THE METHOD PROPOSED BY THE SELLER. THE EXCESSIVENESS OF COSTS IS DETERMINED BY CONSIDERING THE VALUE OF THE NON-DEFECTIVE ITEM, THE NATURE AND SIGNIFICANCE OF THE DEFECT, AND THE INCONVENIENCE CAUSED TO THE CUSTOMER.
13. THE SELLER MAY REFUSE TO MEET THE CUSTOMER’S REQUEST IF REPAIR OR REPLACEMENT IS IMPOSSIBLE OR INVOLVES EXCESSIVE COSTS. IF THE CUSTOMER IS AN ENTREPRENEUR, THIS REFUSAL APPLIES EVEN WHEN THE COST OF FULFILLING THE OBLIGATION EXCEEDS THE ITEM’S SALE PRICE.
14.A CUSTOMER WHO USES STATUTORY WARRANTY RIGHTS MUST DELIVER THE DEFECTIVE ITEM TO THE LOCATION SPECIFIED IN THE CONTRACT, OR, IF NOT SPECIFIED, TO THE PLACE OF DELIVERY. IF DELIVERY IS DIFFICULT DUE TO THE ITEM'S NATURE, THE CUSTOMER SHALL MAKE THE ITEM AVAILABLE AT ITS LOCATION. THE SELLER SHALL COVER THE COSTS OF REPLACEMENT OR REPAIR.
15.IF THE CUSTOMER HAS REQUESTED REPLACEMENT, DEFECT REMOVAL, OR PRICE REDUCTION, AND THE SELLER FAILS TO RESPOND WITHIN 14 DAYS, IT SHALL BE ASSUMED THAT THE SELLER HAS ACKNOWLEDGED THE REQUEST AS JUSTIFIED.
16.IF DELIVERY WAS AGREED TO BE MADE IN PARTS, AND THE SELLER FAILS TO PROVIDE NON-DEFECTIVE ITEMS DESPITE A CUSTOMER REQUEST, THE CUSTOMER MAY WITHDRAW FROM THE CONTRACT WITH REGARD TO UNDELIVERED ITEMS.
17. IF THE SELLER DELAYS THE COLLECTION OF DEFECTIVE ITEMS, THE CUSTOMER MAY RETURN THEM AT THE SELLER'S COST AND RISK.
18.THE SELLER IS LIABLE UNDER WARRANTY IF THE PHYSICAL DEFECT IS DISCOVERED WITHIN TWO YEARS FROM DELIVERY OF THE ITEM TO THE CUSTOMER. A CLAIM FOR REPAIR OR REPLACEMENT IS SUBJECT TO A LIMITATION PERIOD OF ONE YEAR FROM THE DATE OF DEFECT DISCOVERY. IF THE CUSTOMER IS A CONSUMER, THIS TIMEFRAME MAY NOT EXPIRE EARLIER THAN AFTER TWO YEARS FROM DELIVERY.
19.WITHIN THE TIMEFRAMES SPECIFIED ABOVE, THE CUSTOMER MAY DECLARE WITHDRAWAL FROM THE CONTRACT OR REQUEST A PRICE REDUCTION DUE TO A DEFECT. IF A REQUEST FOR REPLACEMENT OR REPAIR WAS MADE, THE TIME TO SUBMIT A WITHDRAWAL OR REDUCTION REQUEST BEGINS ON THE DAY THE REPLACEMENT OR REPAIR WAS UNSUCCESSFUL.
20.IF THE CUSTOMER ASSERTS WARRANTY RIGHTS BEFORE A COURT OR ARBITRATION, THE TIME LIMIT FOR EXERCISING OTHER WARRANTY RIGHTS IS SUSPENDED UNTIL THE PROCEEDINGS ARE CONCLUDED. THIS ALSO APPLIES TO MEDIATION.
21.EXPIRATION OF THE TIMEFRAME FOR DEFECT DISCOVERY DOES NOT EXCLUDE WARRANTY RIGHTS IF THE DEFECT WAS FRAUDULENTLY CONCEALED BY THE SELLER. IF THE BEST-BEFORE DATE OF THE ITEM IS LONGER THAN TWO YEARS, THE SELLER REMAINS LIABLE FOR DEFECTS FOUND WITHIN THAT PERIOD.
22.A CUSTOMER WHO IS A CONSUMER MAY FILE A COMPLAINT VIA THE ONLINE ODR PLATFORM: HTTP://EC.EUROPA.EU/CONSUMERS/ODR/. THE PLATFORM ALSO PROVIDES INFORMATION ON OUT-OF-COURT DISPUTE RESOLUTION OPTIONS..
10 PRIVACY POLICY AND PERSONAL DATA PROTECTION .
1.INTRODUCTION
THE SELLER IS THE ADMINISTRATOR OF DATABASES CONTAINING PERSONAL DATA PROVIDED BY THE CUSTOMERS OF THE ONLINE STORE. PERSONAL DATA IS PROCESSED FOR THE PURPOSE OF PERFORMING SALES AGREEMENTS, WHICH MAY INCLUDE TRANSFERRING DATA TO ENTITIES RESPONSIBLE FOR DELIVERING PURCHASED GOODS OR, IN THE CASE OF INSTALMENT PAYMENTS, TO FINANCIAL INSTITUTIONS. PROVISION OF PERSONAL DATA IS VOLUNTARY, AND EACH DATA SUBJECT HAS THE RIGHT TO ACCESS AND MODIFY THEIR DATA AT ANY TIME.
INFORMATION ON METHODS AND TECHNICAL MEASURES FOR DETECTING AND CORRECTING DATA ENTRY ERRORS:
- DURING ORDER PLACEMENT, UNTIL THE “PLACE ORDER” BUTTON IS PRESSED, REGISTERED CUSTOMERS MAY CORRECT DATA INDEPENDENTLY VIA THE CUSTOMER PROFILE PANEL;;
- ORDER DETAILS MAY ALSO BE VERIFIED OR CORRECTED BY CONTACTING THE SELLER VIA E-MAIL AT: WWW.PIERRERENE.PL;
- PERSONAL DATA PROVIDED DURING ACCOUNT REGISTRATION MAY BE MODIFIED AT ANY TIME THROUGH THE AVAILABLE ONLINE ACCOUNT SETTINGS.
INFORMATION ON RULES AND METHODS OF RECORDING, PROTECTING, AND SHARING THE CONTENT OF AGREEMENTS CONCLUDED BY THE SELLER:
- AGREEMENTS ARE RECORDED, PROTECTED, AND MADE AVAILABLE TO THE CUSTOMER VIA E-MAIL FOLLOWING CONCLUSION;;
- COPIES OF AGREEMENTS, ORDER DETAILS, AND PROOF OF PURCHASE ARE ALSO PROVIDED TO THE CUSTOMER;;
- THE CONTENT OF CONCLUDED AGREEMENTS IS STORED IN THE SELLER’S ELECTRONIC SYSTEM AND MAY BE MADE AVAILABLE UPON REQUEST.
2.PERSONAL DATA ADMINISTRATOR
THE ADMINISTRATOR OF PERSONAL DATA COLLECTED FROM CUSTOMERS OF THE ONLINE STORE IS PIERRE RENE SP. Z O.O. BASED IN USTKA AT OGRODOWA STREET 7, ENTERED INTO THE REGISTER OF ENTREPRENEURS MAINTAINED BY THE DISTRICT COURT GDAŃSK – NORTH IN GDAŃSK, VIII COMMERCIAL DIVISION UNDER KRS NUMBER 000066419, NIP 839-27-87-943, REGON 771515740. CONTACT WITH THE DATA PROTECTION OFFICER (DPO) IS POSSIBLE AT THE ADDRESS: [email protected].
11 CHANGE OF REGULATIONS
1.CUSTOMERS WHO HAVE AN ACCOUNT IN THE STORE SHALL BE INFORMED ABOUT CHANGES TO THE TERMS AND CONDITIONS VIA E-MAIL.
2.IF THERE HAS BEEN A CHANGE TO THE TERMS AND CONDITIONS SINCE THE LAST LOGIN, ACCEPTANCE OR REJECTION OF THE NEW PROVISIONS SHALL BE REQUIRED. IF THE TERMS AND CONDITIONS ARE NOT ACCEPTED, PARTICULARLY AFTER INTRODUCING CHANGES, THE CUSTOMER SHALL NO LONGER BE ABLE TO MAKE PURCHASES IN THE ONLINE STORE.
3. A CUSTOMER WHO DOES NOT ACCEPT THE CHANGES TO THE TERMS AND CONDITIONS IS ENTITLED TO REQUEST ACCOUNT DELETION AT ANY TIME..
ORDERS PLACED BEFORE THE CHANGES TO THE TERMS AND CONDITIONS TAKE EFFECT SHALL BE FULFILLED IN ACCORDANCE WITH THE PREVIOUSLY APPLICABLE PROVISIONS.
12 FINAL PROVISIONS
1.AGREEMENTS CONCLUDED THROUGH THE ONLINE STORE SHALL BE MADE IN THE POLISH LANGUAGE.
2.THE SELLER RESERVES THE RIGHT TO AMEND THE TERMS AND CONDITIONS FOR IMPORTANT REASONS, IN PARTICULAR DUE TO CHANGES IN LEGAL REGULATIONS, MODIFICATIONS TO THE SELLER'S DETAILS, OR CHANGES IN PAYMENT AND DELIVERY METHODS — TO THE EXTENT THAT SUCH CHANGES AFFECT THE IMPLEMENTATION OF THESE TERMS AND CONDITIONS. CUSTOMERS SHALL BE INFORMED ABOUT ANY CHANGES AT LEAST 7 DAYS IN ADVANCE VIA AN ANNOUNCEMENT ON THE WEBSITE WWW.PIERRERENE.PL AND WWW.MIYOMAKEUP.COM
3.MATTERS NOT REGULATED BY THESE TERMS AND CONDITIONS SHALL BE GOVERNED BY GENERALLY APPLICABLE PROVISIONS OF POLISH LAW, IN PARTICULAR:
-THE CIVIL CODE;
- THE ACT ON THE PROVISION OF ELECTRONIC SERVICES OF 18 JULY 2002 (JOURNAL OF LAWS 2002 NO. 144, ITEM 1204, AS AMENDED);
- FOR SALES AGREEMENTS CONCLUDED FROM 25 DECEMBER 2014 WITH CUSTOMERS WHO ARE CONSUMERS — THE CONSUMER RIGHTS ACT OF 30 MAY 2014 (JOURNAL OF LAWS 2014, ITEM 827, AS AMENDED);
- AND OTHER RELEVANT PROVISIONS OF GENERALLY APPLICABLE LAW.
4. ANY DISPUTES ARISING BETWEEN THE SELLER AND A CUSTOMER WHO IS NOT A CONSUMER OR A QUASI-ENTREPRENEUR SHALL BE SUBJECT TO THE JURISDICTION OF THE COURT COMPETENT FOR THE SELLER’S REGISTERED OFFICE.
5.THESE TERMS AND CONDITIONS, IN THE CURRENT VERSION, SHALL ENTER INTO FORCE ON of September 8, 2025,